Refund Policy

Effective Date: 23/03/2025

At PetCare Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order. Items must be unused, in their original condition, and returned in the original packaging.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Non-Refundable Items

For health and safety reasons, the following items cannot be returned or refunded unless they arrive damaged or defective:

Opened pet food or treats
Personalized or custom-made products
Gift cards
Clearance or final sale items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will work quickly to resolve the issue by offering a replacement or a refund.

Contact Us

If you have any questions about our Refund Policy, please contact our customer support team at:

Email: contact@getstores.online